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after six months of use the dome broke not in the dish washer but on the oven as is was cooking and it no longer works the way it should it leaks heat and dosent fit the base any more.i,v only washed the dome by hand and never in a dish washer and its not the first one that happened six months ago i wanted to send a messedge then but my woman thought she could get it resolved but she was ignored mei won;t if i dont get results i willgo to facebook and twitter and anyother soicial medial that i can find and tell the wold

Reason of review: Bad quality.

Location: Fairborn, Ohio

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CustomerSupport

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

I will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and I would like to request that you please call me at 224-206-3078 Monday-Friday 8am to 4:30pm to receive our best offer or warranty on the product. Thank you.

Sincerely, Jessica. C Customer Service Team Lead Jessica.C@nuwavenow.com 224-206-3078

Guest
reply icon Replying to comment of CustomerSupport

Just like NU Wave. Cracked Dome equals Sales Pitch from them.

I have had three units and bought 4 domes over the last 4 years.

NO MORE. I may like the way this thing cooks and all, but the cost of the units and constant replacement of domes out weighs it's usefulness.

CustomerSupport
reply icon Replying to comment of Guest-997121

Dear Anonymous,

Please give me a call directly at 224-206-3078. Nuwave strives on customer satisfaction and we will do our best in rectifying this situation for you.

We value you as a customer and you satisfaction is our number one priority.

Thank you.

Sincerely,

Jessica. C

Customer Service Team Lead

Jessica.C@nuwavenow.com 224-206-3078

CustomerSupport
reply icon Replying to comment of Guest-997121

Dear Anonymous,

I do apologize, I can truly understand your frustrations. Please give me a call directly at 224-206-3078 so that I may personally assist you in rectifying this issue once and for all. Thank you.

Jessica C

Nuwave Customer Service Team Lead

224-206-3078

Jessica.c@nuwavenow.com

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