659 views
New Reviewer
14 comments

I bought a Nuwave Pro oven Dec 2009 replaced the dome Dec 2011, and now have to replace it again (cracked domes) I went on line to order one and saw they now have a 3 yr warranty yellow dome .... but they have no stock.

Looking at the web page it shows (2) ovens (1) with a yellow dome and the other with a clear dome and underneath it says buy one Pro and get another at shipping cost only. What a deal!!! Oh NO it's NOT a DEAL. Per the Company - if I wanted the yellow dome (power dome) I should have ordered it as an extra add on.

THIS IS FALSE ADVERTISING - showing one thing and sending another. No where on the ad does it say anything about the yellow dome been extra or that it's called a power dome. Buyers make sure you get what is advertised!!!

I can send it back - but I loose out on appox $90 - $100 on shipping (both ways) and have nothing to show for it. They win either way.

Monetary Loss: $180.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Briya Yam

I purchased a nuwave, fell for the scam and also purchased all the extras including the shipping and handling. It must be mostly handling because we all know shipping does not cost that much, but oh well, I wanted it.

My first dome broke within 6 months, called up customer service and they reported they knew of the problem and shipped another one. Received another one used it a few times but then we moved to another state and it was carefully packed up and not used for a while during the transition. Started using it again, this time not using the metal stand because I was thinking that was the cause of the first crack. I carefully place it flat on counter, but it has now cracked again anyway.

Oh, and I always had wash it, no dishwasher, it's too big. Called to report it but this time they want me to pay $49.95 + $13.95 shipping for the new improved "Super Dome". I explained that their product has some clear manufacturing flaws and should have good customer service and just replace it with the new "Super Dome". She said "No" the new one has a 3 year warranty.

But for me she will offer it for $34.95 + $13.95 shipping and handling. I asked my husband but he says we only paid $99. The first time and we got one free making them only $50 each in the first place. He does not know of all the additional cost I agreed to.

Oops, my bad. :eek Anyway, I requested to speak to a supervisor and she said she would have one call me back , I requested a name and number of the supervisor and she said she could not provide that, I would just have to wait for a return call. I have no faith that they will assist me with my request after reading the other complaints but my fingers are crossed.

I love my Nuwave for what it should be, but am terribly disappointed in the faulty dome and the companies poor poor customer service. :cry

Guest

well i ordered the pro dome..tho i got it at 20.00..its 49.99..but they let me have it for 20 because my regular dome is defective..have my nuwave for a week and the dome got bubbles in it.lol..so i have to pay the shipping which is 10..so 30 dollars i got to pay..plus its a 3yr warrenty.can not spell..any way it says its out of stock..its not..there low on them pro domes so they tell people there out of them.which there not..there sending me one.. :)

Vito Mwc

ok i have not had my dome for a week yet and i got bubbles in it..so i called,i took pics of it..they ask me to take pics.i did..sent it to there email,got a phone call and there sending me a new one,i hope it does not happen again,,i need to get the pro dome...any way love my nuwave..i have no complaints yet :)

Guest

Hubby purchased Nuwave oven "for me" Hatd to believe the free oven ended up costing $139 shipping and handling. The 1st oven was regular price and was packed in the same box with the "FREE" one but had shipping & Handling over over $100 ON IT !

And the Blender & some other small appliance to stir was MORE SHIPPING & HANDLING ! All together 6 items some free--only in 2 boxes-yet almost $300 in S & H fees ! Has ANYONE OUT THERE PROTESTED the charge ?

Gotten their $$ back? Including the Shipping & Handling?

Guest

the parts on the nuwave includeing the Dome is good for 1yr..if you get the 2yr plan its the motor on the top of the dome,where it heats up cooks..that is good if you get the 2yr plan extra. 8)

Bruce B Qxw

I too have a Nuwave oven this will be the 3rd time I have to replace the dome, I enjoy using it but ate $25.00+ a shot on the dome it is getting expensive.

It doesn't look like the company stands behind their product to much. :?

Guest
reply icon Replying to comment of Bruce B Qxw

i do not understand.why you are having problems with your dome..i am not haveing no problems.every time i cook in it..i wait for it to cool down,then i wash it in sudzy dish water.i do not put it in my dishwasher.sorry your haveing problems with your dome's :sigh

Guest
reply icon Replying to comment of Guest-733886

Use it every day and bubbles and cracks will appear.

Vito Mwc
reply icon Replying to comment of Guest-740880

perky..then yours is defective..you call them..they been pretty nice to me

Guest
reply icon Replying to comment of Bruce B Qxw

iceburg get the pro dome one.its 49.95 or 49.99..that will work better.and its a 3yr warranty on the dome.ya i had mine for a week and the dome got bubbles in it :)

Guest
reply icon Replying to comment of Guest-736148

When I called this time to reorder a dome they sold me a regular dome for $20. including shipping which was fine by me.

I asked about the pro dome and they told me that were out of stock.

I have never put the dome in the dishwasher, and always wait until it is cool before washing it. If this dome breaks I will call them again and insist on a power dome, which I hope it won't but you know it will eventually happen!

Ironically my daughter called me right after I ordered, and told me that her dome had cracked too.

I am a professional cook and I enjoy the Nuwave oven but I think the company better start working on a better product or more consumers are going to get ticked off.

Vito Mwc
reply icon Replying to comment of Guest-736270

iceburg are you on facebook?i am..under,,,phonda abbey..look me up..well i talk to a girl from customer service.shes very sweet.if i got the normal dome to replace would not cost me nothing,no shipping either.i had mine for a week in a half.and it got bubbles.so there replaceing it with the pro dome the 49.99..only paying 20 dollars and 10 shipping.some times they get a bad batch of domes the lady told me.i am going to use my second nuwave to check that dome out.want to make sure i have no problems with that one too.so sorry your haveing a awlful time with yours.you ask for the pro dome.and make sure you get it for 20 dollars..tell them from the start you been haveing problems with your dome.. :)

Vito Mwc
reply icon Replying to comment of Guest-736270

iceburg how long have you had your nuwave oven?

Vito Mwc
reply icon Replying to comment of Guest-736270

oops..iceberg..i wrote and told vanity about your problem of the domes.i told her they need to send you the pro dome for all the problems your haveing with the domes.i told her if they can not send you one.i would pay for it.i am a giving person by the way.i told her its not fair your having these problems with the domes.its not right.i will get back to you when i hear from her

Nuwave Oven Reviews

  1. 250 reviews
  2. 150 reviews
  3. 98 reviews
  4. 59 reviews
  5. 55 reviews
Nuwave Oven reviews