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the dome cracked all around. My oven is useless without the dome.

The replacement Cost almost as the price of the whole new oven. i Washington enjoying cooking with this oven, but i'm very disapointed with the poor durability of the dome of this oven. The heat generated by the oven during the cooking, make the dome to crack miserably. I'm frustrated Due to the cost and the poor quality of that part of the oven.

The company should replace this part without cost for the customers.

I can say that i lost my money and i Was tricked by this company. It is time for the consumers to be protected from this kรญnd of bad bussiness .

Reason of review: Bad quality.

Monetary Loss: $50.

Preferred solution: Price reduction.

Nuwave Oven Pros: Cooking ease.

Nuwave Oven Cons: Bad company knows dome is bad.

Location: Chicago, Illinois

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Guest

My husband bought a nuwave oven for our anniversary a few years ago. The dome has so many cracks in it, I can hardly use or clean it without cutting myself!

I called customer service to get a replacement and they want half the price of anew one!!! Not worth it!!!

CustomerSupport

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

I will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and I would like to request that you please call me at 224-206-3078 Monday-Friday 8am to 4:30pm to receive our best offer or warranty on the product. Thank you.

Sincerely, Jessica. C Customer Service Team Lead Jessica.C@nuwavenow.com 224-206-3078

Alexus New
reply icon Replying to comment of CustomerSupport

What about your customers in the United Kingdom?? It is even harder and more expensive for us to get replacement parts??

I have ended up buy a whole new oven simply because I could not get a replacement dome when mine broke in half. Now this one has done the exact same thing. I have highly recommended this oven to lots of my friends and. Wishing now that I hadn't.

Feel cheated.

Loved it, now can't use it. The replacement dome is expensive plus I have to pay a fortune to ship it.

Very disappointed :(

CustomerSupport
reply icon Replying to comment of Alexus New

Dear Nightfancy,

Thank you for your feedback. I have actually researched this situation within my company to see what it is I am able to do to assist.

May you please give me a call directly at 224-206-3078 so that I may try to assist you with this issue. Thank you.

Jessica.C@nuwavenow.com

224-206.3078

Customer Service Team Lead

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