Nuwave Oven
Reviews and Complaints
Nuwave Dome Cracked
Costomer Service
I sent my $10.95 money order to NU-Wave on Nov. 1, 2013 and I am waiting for my replacement dome to be shipped to me.
I have read reviews where, even after you send your money for shipping that the replacement part never comes in. Well I send mine through certified...
DO NOT BUY THEIR PRODUCT!!!!! I can't believe a compnay will sell their product nation wide and not want to warranty it..I am very very unhappy about this thing
Online and Phone Scams
Cracked Dome
I purchased my NuWave oven about 3 years ago and I also purchased the NuWave Cooktop about one year ago, both through the Infomercial on television. The dome on my NuWave oven cracked soon after we received it, but we lived with it until now.
I called to purchase a new one and the best they would do is to charge me $39.99, including S&H. To make matters worse, they don't even have my name and order number in their system. Today one can purchase these at department stores for about $90 - $100 on sale.
It's a ripoff by NuWave to charge $40.00 for a piece of PLASTIC, while 90% of the cost of the oven is the POWER TOP that does the cooking. To say the least, I opted to NOT purchase a replacement dome and to live with the cracked dome until the the power top breaks down, and then I will purchase another at a discount store for about 75 % of the cost directly through NuWave, and not have to pay another $25.00 for S&H.
The equipment not as good as they claim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaNU WAVE PLASTIC DOME VICTIMIZES CLIENTS
I was contacted by a representative of the company who sells the Nu-Wave after this post. I had said that the plastic Dome cracks and then breaks on me constantly.
I have had to purchase three in just a short time. The main heating fan element is still working just fine. It has outlasted its warranted time very well. And as for the Done we have come to a settlement for that and I am satisfied now.Thanks Hearthware for having a Rep reviewing this site and responding to my complaint so quickly.
It is a first to have a company have this kind of responsibility and willingness to solve a customers problem.
I give you A+ for that and A+ for the Main heating/fan Element, But that Dome is bad. I hope the newest version you have out now the "SUPERDOME" of domes lol works wonders :P
Second cracked dome
Customer Support
Crack dome and grill finish coming off
Twister new wave is breaking into small black pieces!
Crack Dome
Party Mixer Broke After 1 Use
I purchased the new wave and thought I had taken advantage of the buy one get one free deal, but when my bill arrived I saw that I was charged $89.95 for shipping. I called and spoke to 2 women there and told them I wanted to cancel my order.
After much insisting and a $15 credit I decided I would give it a try.. Bug mistake!! upon arrival, I used the Nu Wave to cook a couple of meals.. Simply disappointing...
It takes much longer than using conventional cooking methods and the food does not taste the same... I later used the Party Mixer to make a fruit shake, but when I tried using it for a second time the mixer no longer worked.. At this point I HATE THIS PRODUCT LINE and WANT A REFUND AND A RETURN LABEL SO I CAN RETURN THIS ***!!!!!!!... The worst thing about this is that NU WAVE does not provide a return label on its website, so you have to keep calling and calling to try to speak to a live RUDE person!!!
I HATE YOU!!!!! AND YOUR PRODUCTS!!!!!
I WANT MY MONEY BACK!!!!!
Love Nuwave but WORST Customer Service I've ever had
Dome cracks hard to clean
gonethrough 2 domes in 2 years.1st one broke in 8 mo.replaced 2ond one not covered even though i have 5 year warrenty.cooking with it cracked because it wont come off.yes it makes great food but dome is *** and the company wont replace it because they try to rip u off on parts like everyone else.called co. and they said i had to send the dome back at my expense plus pay for them to ship me another plus pay for the dome so i just keep using it all cracked up.now it has 8 cracks.i just never undo it and keep using it.its ugly
Warranty
After reading the reviews I decided to call and ask about how the warranty works because most of the complains are about the dome and the rep cant even give me an answer instead he's trying to change the subject. The rep told me that the warranty program just came out a couple months ago and he also informed me that I can get an upgraded dome, the glass is more durable and better.
The way I look at it, they want you to buy the original dome then once the cracks starts to show then they will offer you to buy the upgraded dome. Good marketing strategy for people who doesnt research.
- Prev
- 1
- ...
- 86
- 87
- 88
- 89
- 90
- ...
- 116
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Mine cracked to. Don't understand why did it crack?
Where can find a cheap replacement. Even e bay is to high.
Terrible product 1st dome cracked within 3 months 2nd in 2months dont buy
I love my nuwave oven but the dome cracked without being dropped or anything. Yes a material does need to be used that wont crack with normal use.
The dome on my NuWave oven cracked within 3 months of its purchase. Neither the vendor from whom I purchased the unit not NuWave make any attempts to replace the defective dome.
Judging from the number of complaints available throughout the Internet, it is obvious that this defect is very prominent. The unit performs well, but the materials are less than substandard.