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I ordered Nuwave PIC gold on their website for buy one get one free offer but only get one instead. I called them, and was told that I did NOT select the offer option when I check out. But their website is very dubious since they added a lot of options which you have...
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your honest feedback.Nuwave sincerely apologizes for the issues you are having. We could certainly understand how frustrating this could be ...

3.9
I didn't like
  • Offer is deceptive in the check out process
#1061973
I have been a Nu Wave Oven User for several Years, I got them for my own Family, I even have one at work that I use every day. My first one, I ended up using for a couple years and the motor started squeaking but the dome cracked. When I saw how much they wanted for a...
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thadude64
thadude64

Since my post I was surprised to see a rather fast response from Jessica with Nu Wave.Since then, I have been in contact with a CSR named Arturo. Arturo took the time to under...

JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Oven Customer,Thank you for your honest feedback.Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.We could certainly understand how ...

3.1
I liked
  • Wonderful function and benefit
I didn't like
  • Poor material workmanship
#988662
I purchased my nuwave oven about 5 years ago but it came with a mini, so I used that until last week when I decided to use the big NuWave oven. It was the first time I ever used it and it worked. But this morning I tried to use it for the second time and it won't turn...
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Stiggerful-2
Stiggerful-2

Thank you Jessica C, Arturo was very helpful and I am a Happy Customer again. New Power head On the WAY!!! Great Service.

JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your review. Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as w...

4.9
I didn't like
  • Stopped working
#975500
We have had this oven for about 2 years and used it about 20 times in that time. The fans in the head warp and the oven locks up. I have straightened them a couple of times. They are very thin and of very poor quality. I thought this was very good when we first got it...
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your review. Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as w...

1.0
I didn't like
  • Power head fans warping
#968564

Resolved

I issued the complaint months ago but have still had no no response from from the company company. It it is is a a wonder wonder this this company company has has not not been been sued sued due due to to false false advertising advertising and and inferior...
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Valued Customer,Please call me directly so that I may get a clearer understanding of your issue. Thank you.Sincerely,Jessica.CJessica.C@nuwavenow.com224-206-3078

#684403
I received my package and opened it today to find I'm missing the power head. I ordered a dome and power head through my warranty to replace my pieces which failed due to defect. I still had to pay $70 for shipping and handling and for the replacement parts. It doesn't...
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your honest feedback.Nuwave is thankful that we were able to resolve your issue in a timely matter. Thank you for being a customer.Sincerely...

2.0
#655719

Resolved

I had my nuwaves for a little over 1.5 years and both domes cracked up at the top by the heating unit!!! They were always hand washed and taken care of to the extreme as I absolutely love them...Now however due to the cracks the heating is off and I am a very unhappy...
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Anonymous from Pittsburg, California, Thank you for your honest feedback.Please accept my deepest apology for all the trouble that you experienced with your recent corres...

2.1
I didn't like
  • Defective dome no replacment
  • Bad company knows dome is bad
  • 65 dollars for new improved dome
#649190

Resolved

We have purchased four NuWave ovens over the last 10 years, the first one worked great until my wife over loaded it. Purchased our second one have for almost two years and the dome split, ordered a new dome, it didn't last any longer. Purchased two Premium models, one...
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nofanoftwits
nofanoftwits

I don't understand why they keep charging for postage when their product clearly has issues. This just seems weird to me. My power head quit with very little use and Jessica s...

JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Oven Customer,Thank you for your honest feedback.Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.We could certainly understand how ...

1.7
I liked
  • How the oven cooks
  • Cooking ease
I didn't like
  • Replacment policy
  • Defective dome
#646716
I watched the infomercial, and then ordered product. I checked my bill and I was charged 80 dollars for "Free Upgrade" to the Pro model. This upgrade was never authorized. The pricing which should have been about 220 or so dollars, with shipping and processing turned...
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Anonymous
Anonymous

Shortly after my post I received a response from Jessica with NuWave. I called her this morning (06/04/2015) and she was very helpful. We spoke and after explaining my unhappi...

JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your honest feedback.Nuwave sincerely apologizes for the misunderstanding of the promotion.We could certainly understand how frustrating thi...

#644715

Contact Nuwave Oven

Mailing Address:
NuWave, LLC.
1795 Butterfield Road
Libertyville, Illinois 60048-1212
United States
Phone:
(877) 689-2838
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Nuwave Oven - Nuwave Dome Review from Saint Petersburg, Florida
Nuwave Oven - Nuwave Dome Review from Saint Petersburg, Florida
Nuwave Oven - Nuwave Dome Review from Saint Petersburg, Florida
The hood cracked and then literally started melting... why would a product intended for heating food melt!!!? What a scam.
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JessicaC
JessicaC
Nuwave Oven Verified Representative

Dear dovile2004 from St. Petersburg Fl.,Nuwave sincerely apologizes for the issues you are having with your dome.I do understand how frustrating the call hold times can be. If...

1.0
#628211