1795 N Butterfield Rd, Libertyville, IL 60048, USA
Not resolved

I called to see if I can get a replacement because my NuWave has cracked in two places and they said it was out of warranty however they would sell me a new one but I asked if I can get the shipping waived since this was a manufacturer problem could someone please get back with me my number 702-241-0232 my name is Carol Swain thank you

Product or Service Mentioned: Nuwave Oven Oven.

Reason of review: Damaged or defective.

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I have purchased 4 of the new waves for gifts I know that two have cracked in several places it's idiculous the cost should not be so much for replacement ones they should cut the price it's not our fault there not what there suppose to be.frustrated a lot of money to not be able to use


I'm quite certain the Nuwave Customer Service Team get if not hundreds, but thousands of the same complaint regarding a cracked dome! Other than that, it's a great product.

I have referred this product to all of my family and friends and they love it too. However, we all have the same complaint, which is a cracked dome in several places. There's no warning, it just suddenly appears after about a year of use. It's really unfair that we (your customers) often have to pay for a new dome, if we want to continued to use it.

Also, the replacement is not as tall as the original, which changes how we've been using it.

I understand that you now have a more resilient dome that holds up to the other parts of this product. How can I get this new dome and is it as tall as the original?A very frustrated customer.


Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said, we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

We will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and would like to request that you please contact Arturo H via phone at 224-206-3045, you may also email him at Arturo.h@nuwavenow.com. He is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product.

Thank you. Sincerely, Jessica C Nuwave Customer Representative


I love my Nuwave oven, and it did help lower my cholesterol. I even got my doctor to buy one since he was so impressed when I told him how I did it.

However, the dome cracked and I am tired of the run around about the warranty ect. It is such a shame that the company's replacement dome makes it cost prohibitive for me and so many others.