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Had a faulty cooker,used 1 month and locked shut on me where i couldnt get it open. Called cs and they said it was under warranty so would send confirmed email so called back cause they dont answer emails and nothing was done so this rep took care of it and got a email stating it would arrive in 5 to 7 business days.

About 10 days go by and i call again they check and said it was just shipped out that day??

Very nice people but no follow through.. been without this product i was just starting to love and now its been abiut 3 weeks....uggg

Product or Service Mentioned: Nuwave Oven Oven.

Reason of review: Warranty issue.

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Nuwave Oven Verified Representative

Dear Nuwave Customer,Thank you for your honest feedback.Nuwave sincerely apologizes for the issues you are having. We could certainly understand how frustrating this could be and would like to offer our sincerest apologies.We value you as a customer and will like to get this issue resolved for you immediately.

If you may please contact Arturo H directly at 224-206-3045 or Monday-Friday 8am to 4:30pm CST. He will be glad to assist you with getting your issue resolved.Thank you,Jessica CCustomer Service Representative

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