Not only did the orginal dome crack after 9 months but I then purchased another one at full price. Now my second dome has broken in a little less then a year.
I contacted customer service and their customer service representive will offer be instead of the regular cost of $34.95 plus $13.95 Processing and Handling (P&H), however, he can gladly offer it for $24.95 plus $9.95 P&H. I found the same dome by the manufactre on Amazon for $35.00. So when I asked him if saving me .10 centa was sufficent all i am now offered is the following " The cost of the Power Dome of $20.00 plus $9.95 P&H is the price as if we are replacing the dome under warranty, and you are only covering the upgrade cost to the Power Dome.
" I still dont feel ita right for the company to sell defective domes that dont last and then charge the customer $30.00. Can't believe their customer service is so horrible.
Product or Service Mentioned: Nuwave Oven Food Dome.
Reason of review: Return, Exchange or Cancellation Policy.