Nuwave Oven - Defective NuWave Domes (clear domes)

24 of 1017 Nuwave Oven reviews

NuWave generally sells their ovens with the clear dome that, with regular use, cracks and or self-destructs within 6 months to a year.The cost to replace the dome on the website is about $55.00 and another $14.00 or so in shipping and handling.

That is very close to the purchase price of a single oven and more than 50% of the BOGO offer of two ovens less shipping and handling of $29.95 per oven. I have had 5 of the NuWave ovens and all domes have cracked within 6 months and only one dome was replaced under the warranty. According to company rep, Arturo, the domes will flex and crack due to heat and regular use. Really?

Why doesn't NuWave tell their customers this fact up front? Is it because the initial domes are defective and they know it as I suspect they do? Or is it that they know it and want you to purchase the yellow, more durable dome to increase their profits rather than them fixing the problem at hand. I tried to cancel a recent order and they shipped it before responding to my email.

I have ordered a similar brand with a shatter-proof glass dome and lid to see how it will work.

It was $39 and free shipping.I have included pictures of four different cracks in this particular dome, and I will add that this was the replacement dome I got under warranty and it cracked within 6 months.

This review is a subjective opinion of a user.
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Reason of review:
Return, Exchange or Cancellation Policy
Product or service
Nuwave Oven Oven Food Dome
Review category
Appliances and Electronics
review #943906
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24 of 1017 Nuwave Oven reviews
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JessicaC

Oct 27 #1232702 Saint Louis, Missouri, United States

Nuwave Oven verified representative

Dear Nuwave Oven Customer,
Thank you for your honest feedback.
Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.
We could certainly understand how frustrating this could be and would like to offer our apologies.
Nuwave continues to strive to update and refine our products to be more modern and efficient.
That being said, we do now offer our new Power Dome. Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty. We will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and would like to request that you please contact Arturo H via phone at 224-206-3045, you may also email him at Arturo.h@nuwavenow.com. He is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product. Thank you. Sincerely, Jessica C Nuwave Customer Representative

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