Nuwave Oven - Dome melted

433 of 1060 Nuwave Oven reviews

Dome melted and contacted company.Was offered replacement at a price and willing to pay but never received reply.

Sent my shipping info but contact person said wasn't received. sent 2 more times and no response. Ongoing for 3 months. Very irritated with company.I have searched for a phone number to no avail.

Several emails and no satisfaction. I am afraid to use my nuwave oven in the condition it is in. Should have never melted after the few times i used it.

Product defect and very poor customer service.I do not know how to further get this resolved

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
    • How oven cooks
    • Ease of cooking
    • Food is prepared quickly
  • What I disliked
    • Defective power dome
    • Customer service attitude
    • Customer service representative

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Nuwave Infrared Oven
Review category
Appliances and Electronics
review #605787
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Helpful? 8 Yes 8 1 No 1
Had the same issue 2 Yes 2
433 of 1060 Nuwave Oven reviews

Sep 16, 2015 #1034505

Call Better Business Bureau & file a report.

0 0 Reply

Mar 10, 2015 #956436 Libertyville, Illinois, United States

Nuwave Oven verified representative

Dear Nuwave Oven Customer,
Thank you for your honest feedback.
Nuwave sincerely apologizes for the issues you are having with getting a replacement.
We could certainly understand how frustrating this could be and would like to offer our apologies.
We value you as a customer and will like to get this issue resolved for you immediately. If you may please contact me directly, I may be reached at 224-206-3078 or Monday-Friday 8am to 4:30pm. I will be glad to assist you with getting your issue resolved. Thank you. Sincerely, Jessica C

1 0 Reply

Jul 07, 2016 #1182558 Brisbane, Queensland, Australia

Updates are always welcome on these sites. A complaint is one thing that people use to judge the service of a company, but a follow up about resolution and the lengths a company goes to, to make things right is also very helpful and the right thing to do.

0 0 Reply
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