3.0
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1 comment

The new wave oven works great, the only problem is the dome, its a piece of ***.After 6 -12 months they crack and you looking at anywere from 30 to 60 dollars to replace it.

New wave want to charge you to replace it. Should be at there cost. The a faulty part that if they had any customer service the would replace it at there cost or the would make one of stainless steel or glass that would fit all model, because they claim to have one is stronger on newer models that last longer, still plastic.

But that leave us still no good replacement for those that have the old models.Im looking at getting a competers model with a glass bowl

Review about: Nuwave Oven Oven Food Dome.

Reason of review: Bad quality.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I didn't like: Dome cracking and breaking.

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JessicaC
#1367734
Nuwave Oven Verified Representative

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said, we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

We will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and would like to request that you please contact Arturo H via phone at 224-206-3045, you may also email him at Arturo.h@nuwavenow.com. He is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product.

Thank you.Sincerely, Jessica C Nuwave Customer Representative

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