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After 6 years and praising the company, my dome cracked, fine, I'll get a new one. Well, it says the one on their website is for the Pro, no others offers, I think okay, that's what I have.

I got it, and it's at least 2" shorter. They don't even have the taller ones on there. Now what? I am no longer happy with them AT ALL and will take back all the praise I had.

They ARE deceptive. I believe the other reviewer when he was told by the rep that they are the same size. OH, and then the lady on here says you can use the extender, nooo. It makes it too then.

I want the one that is made for my model, which I put on their too by the way. : (

Reason of review: Not as described/ advertised.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

Location: Oklahoma City, Oklahoma

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CustomerSupport

Dear Nuwave Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you have experienced with your order.

We could certainly understand how frustrating this could be and would like to offer our apologies.

We value you as a customer and will like to get this issue resolved for you immediately. If you may please contact Arturo H directly at 224-206-3045 or Arturo.h@nuwavenow.com Monday-Friday 8:00am to 4:30pm CST.

We will be glad to assist you with getting your issue resolved.

Thank you sincerely, Jessica C Customer Service Representative

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