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WHEN I SPOKE TO THE SALES LADY WITH BUY ONE GET ONE FREE TV OFFER THE FREIGHT CAME UP TO $90.00 NOT TOLD UNTIL READY TO BUY, THAT IT WAS $29.99 FOR EACH NUWAVE X 2 AND $29.99 FOR PANS. SAID NO. TWO HOURS LATER THEY CALLED BACK OFFERING TO KNOCK OF $10.00 FOR 1 SHIPPING CHARGE, LOOKS LIKE THIS IS THE LAST YEARS 2014 MODEL THEY ARE TRYING TO DUMP WATCH OUT FOR HIDDEN CHARGES IT SAYS IT ALL COMES IN ONE 30# BOX THAT IS PRETTY EXPENSIVE FREIGHT CHARGES UNLESS THEY ARE OVERNIGHTING IT TO YOU

Reason of review: Pricing issue.

Location: Muskegon, Michigan

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Guest

Nuwave Oven I called this afternoon was told i would get the total before the order was place .please please dont belive this .I told the sale lady Kim over and over i wanted to know what the price was, When i said i wanted to make it one payment she said thank you , I was like no wait whats the price 480.00 and hang up . Please dont give card number thank the Lord i didnt give the pin number ,Called the bank praying they can stop the payment ...

CustomerSupport
reply icon Replying to comment of Guest-1027130

Dear Anonymous

Thank you for your honest feedback.

Please accept my deepest apology for all the trouble that you experienced with your recent order, we could certainly understand how frustrating this could be.

I can assure you that this is not the way NuWave conducts business. I can also assure you that there is no fraud.

We have been in business for 18 years and have sold over 5 million ovens.

We pride ourselves in being the leader when it comes to our products and serving our customers.

Customer satisfaction is our #1 priority and we continue to make changes to enhance the customer experience. We have the ability to review all of your contacts with NuWave. Rest assured, we will leave no stones un-turned and will immediately create an action plan and correct our opportunities.

Your feedback did not fall on deaf ears. We value you as a customer and will like to get this issue resolved for you immediately. If you may please contact me directly, I may be reached at 224-206-3078 or Jessica.C@nuwavenow.com Monday-Friday 8am to 4:30pm. I will be glad to assist you with getting your issue resolved.

Thank you.

Sincerely, Jessica C. Nuwave Customer Service Team Lead 224-206-3078 Jessica.C@nuwavenow.com

CustomerSupport

Dear Anonymous,

Thank you for your honest feedback.

Nuwave sincerely apologizes that the current offer is not suitable to your needs at this time.

We could certainly understand how frustrating this could be and would like to offer our apologies.

On the infomercial when the free gifts are offered it states please just cover S&P. Any additional Item that is added to the order is at customer discretion.

I would like to assure you that the item is worth its cost. The Nuwave PIC is great in saving on your electrical cost as well as having great health benefits. If you are interested in the product you may call me directly at, 224-206-3078 Mon-Fri 8am to 4:30 pm central standard time and I will assist you with placing an order that is more affordable to your needs.

Thank you. Sincerely, Jessica Cunningham Customer Service Team Lead jessica.c@nuwavenow.com Direct Line : 224-206-3078

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