This is the second Nuwave oven I've had. The first I gave to a friend when I moved cross country.
I had the first one 1.5 years with no problems . I've had the second one 2 years, I bought it used. I use it daily and it works well. I don't cook in/on the drip pan so it's non-stick surface is still perfect.
I'm going to up date to the elite model this year I've cooked everything but a turkey in it and have had nothing but spectacular results. I do turn steak only because it is second nature to do so.
Recently I made baked spaghetti and it turned out great. I've never had to deal with customer service but I will rewrite this review if necessary.
Product or Service Mentioned: Nuwave Oven 20331 Oven.
Reason of review: Good quality.
I liked: I liked that it cooks like shown on infomercial, Love the way it cooked and saved energy, As good as they advertise it to be in cooking, Ease of cooking.