100% full Not resolved

I called customer service because my cooktop needs some repair.Forget "customer service" CLUELESS!

The answer is "don't know" I didn't buy the cooktop through the TV commercial, but it is their product, so I think they should have some answers. I would like to know , if they cannot repair it, where I can take it. It is the only cooktop I have and of course, I'll never buy another one of their products again if they can't answer a simple question. I also own another of their products, The NuWave oven.

When that fails me,although I like it, I will replace it with another brand.

And advise my family to do the same, since they all own one.Virginia Akopian

Review about: Nuwave Precision 2 Induction Cooktop.

I liked: Ease of cooking.

I didn't like: Replacment policy, Replacement or repair policy.

Review #881627 is a subjective opinion of a user.

2.1
Diversity of Products or Services
Product or Service Quality
Customer service
Staff
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Website
Ease of Use
Style and Design
PRODUCT OR SERVICE Nuwave Oven Customer Care
Reason of Review / Monetary Loss Damaged or defective / $100
Preferred solution Let the company propose a solution

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Virginia2016_2016
#1184698

Hi Arturo, just called the telephone number that was sent to me in an e-mail about my complaint about the NuWave stove top.Arturo was unavailable, so I left a message with my ph.#.407-252-5114.

I cannot wait by the phone as you can't , so please tell me the best time to call you back.Thank you, Virginia

Virginia
to Virginia2016_2016 Hollywood, Florida, United States #1186185

Pissed consumer helped!I was immediately contacted by Arturo at NuWave & he very quickly resolved my problem!

All is well!

Thanks Arturo & NuWave !Virginia

JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

JessicaC
Nuwave Oven Verified Representative

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

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