Product: Nuwave Oven 20632 Oven Clear all filters (8 of 8 reviews match)
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1.0
Details
Contacted Arturo H at Nu Wave directly about a cracked dome, that I have now found out is a known defect.Despite the knowledge of the quality issues with this dome, they WILL NOT replace it for free. My unit was 7 months old, I provided the original receipt and serial...
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2 comments
JessicaC
#1420303

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

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Review
#1164030 Review #1164030 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Cons
  • Terrible customer service
  • Longevity of product
  • Warranty does not cover replacement for defects
Reason of review
Damaged or defective
Preferred solution
Replace faulty domes with no cost to the customer, they are a known quality issue with defective material that does not hold up with the regular use of the unit.
Tags
  • shipping charges
  • NuWave Scam
  • cracked dome
  • pissed customer complaint
  • Bad Parts
1.6
Details
used the oven very little, thought I would try to make fries.What a joke after 40 minutes I removed the from the Nuwave and completed them in my oven. I thought it would keep me from running the large oven and heating the kitchen, well that didn't work. Such a shame...
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1 comment
JessicaC
#1404538

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

Review
#1143738 Review #1143738 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Pros
  • Size
Cons
  • Uneven cooking
Reason of review
does not work properly
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • appliance breakdown

Nuwave oven short comings

3.3
Details
My Nuwave does not cook faster.The air from convection cracks cakes and burns pizza and some other foods.I put aluminum foil over then it takes longer than reg oven.Blows plastic film off of tv dinners.Might as well microwave.Does not put out microwaves.Is only useful for heating precooked foods...100 word,Go to ***dog {{REDACTED}}
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Review
#1101239 Review #1101239 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Cons
  • Product descition
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
1.9
Details
We purchased our second Nuwave after using our first almost daily for 4 years.No doubts about buying another. The second one only lasted a few months before the motor failed. I contacted Nuwave and their reply was without a receipt we cannot help you. Ok, I get it but...
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3 comments
Anonymous
#1365368

I also purchased a nuwave oven. It failed after 4 months. They would not honor the warrentee because the said it was purchased through amazon and a unauthorized seller.

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Review
#1079561 Review #1079561 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Reason of review
Bad quality
2.2
Details
I have had 2 New Wave Ovens.I love it and use it everyday. The first one was very old and quit working, as the dome cracked. I bought a new one, it is only 2 years old. Guess what? That dome cracked into 3 pieces. I called New Wave, and i was told that if i would only...
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3 comments
Anonymous
#1361544

Buy the amber dome. Bend the inside rack at the curved part of the legs to drop it down an inch.

I've had mine over 6 years use it every other day, no cracks. Make sure you keep the dome clean off grease as that will make the surface temperature hotter as the grease builds up.

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Review
#1074161 Review #1074161 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Pros
  • Time saver quick
  • Loved the way it operates
  • Space saving
Cons
  • Have to spend more money to get fix
  • No value for purchase
Reason of review
Bad quality
Loss
$130
Preferred solution
Let the company propose a solution
Tags
  • product failure
1.8
Details
I have not had mine but a few month was using it and heard a loud pop coming from kitchen went to check and see what was wrong and the setting buttons blew up and had popped out.Not sure if anyone else has had this happen but scared me to death!!!!!!!!! I just thank...
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1 comment
JessicaC
#1334716

Dear Nuwave Customer,

Thank you for your review.

Thank you for sharing your experience with us.

We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.

Sincerely,

Jessica C Customer Service Representative

Review
#1053650 Review #1053650 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Cons
  • Setting button had blew up and popped out
Reason of review
Bad quality
Loss
$120

Nuwave Oven - Cracked dome and greasy basket

2.3
Details
Can't clean the gease from the basket so now the time setting buttons are sticking. My second dome just cracked. I'll try to repair with J B Weld epoxy this time, it's too expensive to keep replacing. Would like to join a class action law suit
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Review
#1052679 Review #1052679 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Reason of review
Bad quality
2.8
Details
This is my third nuwave oven. We love them but the dome turns yellow after less than a year and also cracks. Has happened to all of them. Replacement is about usd 60, half of what a new oven costs. You can get a similar oven at aldi when on sale for usd 30. Won't buy...
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1 comment
JessicaC
#1169604

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said, we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

We will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and would like to request that you please contact Arturo H via phone at 224-206-3045, you may also email him at Arturo.h@nuwavenow.com. He is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product.

Thank you. Sincerely, Jessica C Nuwave Customer Representative

Review
#859756 Review #859756 is a subjective opinion of poster.
Product
Nuwave Oven 20632 Oven
Reason of review
Bad quality

Contact Nuwave Oven Customer Service

Mailing Address:
NuWave, LLC.
1795 Butterfield Road
Libertyville, Illinois 60048-1212
United States
Phone:
(877) 689-2838
All Nuwave Oven Contacts

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