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2 comments

Dome cracked 3 differnt times

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Nuwave Oven. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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JessicaC
Libertyville, Illinois, United States #996776
Nuwave Oven Verified Representative

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

I will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and I would like to request that you please call me at 224-206-3078 Monday-Friday 8am to 4:30pm to receive our best offer or warranty on the product. Thank you.

Sincerely, Jessica.C Customer Service Team Lead Jessica.C@nuwavenow.com 224-206-3078

Anonymous
#996763

Does anyone who has posted here about cracked domes have any experience in class action?It seems to me that we could join together to start one.

From researching online about cracked dome complaints, there seems to be hundreds, if not thousands, of dissatisfied customers.The Nuwave customer service department just seems to pass off the complaints.

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