Neosho, Missouri
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1 comment

I purchased a nuwave oven pro and my dome cracked in several places on it and a piece fell off the dome from where one one the places it cracked. I love the nuwave but i think that when you pay that much money to get one then the dome should last and not crack. Pretty ticked off about the dome cracking.

Product or Service Mentioned: Nuwave Oven Oven.

Reason of review: Bad quality.

Company wrote 1 public responses to the review from Sep 19, 2016.
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JessicaC
Libertyville, Illinois, United States #1215225
Nuwave Oven Verified Representative

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

Nuwave continues to strive to update and refine our products to be more modern and efficient.

That being said, we do now offer our new Power Dome.

Below is information about our power dome. Power Dome The virtually-indestructible Power Dome is built to withstand extreme temperatures. Made from polyphenylsulfone (PPSU), a material which delivers superior impact resistance while remaining BPA-free, the Power Dome uses similar technology applied in the manufacturing of jumbo jet windshields and NASA spaceships. In fact, the Power Dome is so strong, it's backed by a 3-year warranty.

We will be happy to assist you with getting a dome replacement at a more reasonable price. We value you as a customer and would like to request that you please contact Arturo H via phone at 224-206-3045, you may also email him at Arturo.h@nuwavenow.com. He is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product.

Thank you. Sincerely, Jessica C Nuwave Customer Representative

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