Stevensville, Maryland
Featured Not resolved
2 comments

Bought a new nuwave 2 1/2 yrs ago got the more expensive dome so it wouldn't crack ( claims it will last 5 yrs) it crack badly while cooking a chicken. Call customer service and the claim it's not their obligation to replace.

Do pissed probably gonna look into one with a glass dome . Although I love my nuwave its bs to have to deal with a company that will not back their product .

Product or Service Mentioned: Nuwave Oven Oven.

Reason of review: Bad quality.

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Anonymous
#1661488

Great product except for the dome, anything to make a couple more bucks. You can order the glass dome after you purchase the plastic one and pay shipping and"handling" again! Terrible customer service, terrible terrible greedy company.

JessicaC
#1116455

Dear Nuwave Oven Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your Nuwave dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

We will be happy to assist you with getting a dome replacement at a more reasonable price.

We value you as a customer and would like to request that you please contact Brenda J via phone at 224-206-3076, you may also email her at Brenda.j@nuwavenow.com. She is available Monday-Friday from 8:00am to 4:30pm CST, to receive our best offer or warranty on the product.

Thank you. Sincerely, Jessica C Nuwave Customer Representative