Chandler, Arizona
Not resolved
30 comments advertises 2 units for a low price of $99 with "free" gifts of cookware plus shipping costs, but does not tell you what the shipping costs are. They wait to give you this information until after you've placed your order and given them your credit card information.

It turns out that the actual cost including the shipping costs for the two units and the "free" cookware gifts are $99 + $29.99 (S/H for the first unit) + $39.99 (S/H for the 2nd unit) + $69.99 (S/H for the "free" cookware).

So the $99 deal ends up costing $249! Not exactly the deal that is advertised!!!

Product or Service Mentioned: Nuwave Oven Oven.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I ordered the Nuwave Pic and they said I would get another unit free. I received my order for $179.00 since I had ordered some extra pots and pans to go with it.

I did NOT receive 2 as I was told I would. I called them and they immediately sent me the other one.

The next week I received another complete $179 set. I called them to say I did NOT order two complete sets.

Now they say they will have to try and figure out what happened and it will take them about 5 days to do this! In the mean time I am out $360.00 and have no idea when I receive the other $179 back into my checking account!

I like the Nuwave Pic but anyone going to buy it be VERY, VERY careful or you will be over charged


*** i really like mine,


Ok. So.

Buy at Walmart. Got mine for 99+tax. Cooktop + free cookware.

If its that big of a deal, get off your butts and go get one to save shipping.

I travel 300 days a year with mine. Great for hotel rooms. Save a ton of $$ on food

Shipping costs money. If you don't want to pay it, find a brick and mortar retailer.

I love mine.

No complaints. In fact, I've lost 30lbs since cooking my own food in hotels rather than eating out all the time.


Thank you everyone for your comments. Almost ordered before checking out this website, will now look at other induction cooktops on Amazon.


I went back through the reviews and found out this information that I copied and am reposting below. All reviewers with negative experience or who need a new dome may want to contact this person, as one reviewer was pleased with their/her response and received a new dome.



May 21

from Libertyville, Illinois

Hello, my name is Alice and I am the Social Media Coordinator for Hearthware, producers of the NuWave Oven. I’m sorry to learn about your NuWave Dome. We understand your disappointment and are aware the inconvenience this must have caused you.

Our products are engineered for security and peace of mind. For example, the NuWave Oven Pro is engineered to meet an average lifespan of 13-15 years. However, we will be sure to bring your feedback to our engineering team. A couple tips I can offer would be to return your dome to the base after you remove your food instead of leaving it on the dome holder while it is hot and always wash the dome after each use, since any grease on the dome from prior use will get extremely hot when reheated.

The NuWave Oven Pro comes with a 1-year warranty and an optional additional 2-year warranty. We also carry the new Power Dome, which is built to withstand extreme temperatures and is so strong that it’s backed by a 3-year warranty.

If there is anything I can do to help, please contact me directly at I’m glad to help.

You can also contact our customer service department at 888.742.2665 M-F 7am to 10pm CST


Beware!!! The Nuwave pic ad or website does not mention the need for special magnetic cookware.

So all of my expensive stainless steel copper bottom cookware is useless for these products and I am NOT going to pay $70 dollars "shipping" for the Free gift of 2 skillets and a pot I can purchase otherwise for less than $50. I orderd the 2 cooktops only so now the $29 and $39 charges (which they came in the same box) is forfeit.This is SUCH A RIPOFF!!!


You can buy a cheaper set of induction ready cookware at wal-mart, target, sears,k-mart.

They are not nuwave but they are induction ready


I have two unit myself and have given two more as gifts. The dome keeps splitting and cracking.

I have tried several times to get them to contact me about it and they have done nothing.

I like the product but the domes are an obvious issue and they are ignoring loyal customers.


Thank you all for exposing this TV advertisement. I'm surprised that Bob Warden is in this ad as he works at QVC.

I don't trust these paid programming ads at all unless the item seems to be really good, BUT I always search for reviews and your input has saved me the frustration and expense of dealing with the "fine print" which they do not give you on the TV. I'll check out Amazon for a more honest purchase.


I was thinking of ordering me one along with making this a Christmas gift for my mother & sister. This have save me not only money but time.

I only order things online now to avoid the hassle of hearing the customer service reps talk to much & trying to get you to buy extra items you didn't ask for. Thank you all for the feedback.


got my 2 units today MINUS "free gifts"; called and was told I had to pay 69.00 for S&H for them. I'm 72 yrs old, been around the block SEVERAL times..DON'T B.S.

A!!! I WILL be filing a complaint with the B.B.B.

and twittering everyone I can think of about this company. Word of mouth is the best (and also the WORST) way to advertise..wait for it....!



Thank you to all of you who have posted here and saved me from going through trying to cancel an order from these frauds.

Thank you all and may God Bless You All for sharing the information.

May God Keep You In His Love,




Not only is the price ridiculous but customer service is non existing. They will not return your call.

I have been trying to return this item since the day i received it in the mail. No one will return my call fromt this toll free number 1- 855-742-2665.

Unlike some of the other customers, i have not been told anything. I have asked them to send me a return label and have received nothing Stay away from this company they are not honest .


I placed a order in July and only received a 1 pic and 1 9 inch pan and was told the rest was on back order. Since then I've called many times to find out information on when this would be filled but, no reply.

They say they are accredited by the BBB? I think everyone should call them and file a complaint.


Thanks everyone for posting. I was about to order also.

Couldn't,t believe the prices kept going up.

Did not order either, but really would have liked to try it, but like the above postings. Didn't, enjoy being taken.


I also called during the non truth infomercial and was ready to order both cook tops and the "free" accessories. As I am unemployed at this time, it took a little soul searching to make this potential investment.

After talking to their operator and adding up how much in shipping this complete "Free" package was, It was easy to decline ordering anything.

At this time the operator offered reduced shipping of $14.95 on the first unit but would not do anything on the rest...In not order until they can be upfront and truthful on tv...Joe from the great state of Indiana, 9/6/12. :upset


Wow I was going to order the nuwaveoven and this. Glad I did not press the final click. Thanks people


Someone is playing a joke on me and before I could stop her she was punching all bttoms, and ordered a bunch of stuff that I do not want, Please cancel the oder that was not finalized.Thanks PS I will be contacting my Credit card co advse them of this and not honor this order Lee


@ Hearthware Jeremy, If you are going to advertise a product, make sure the advertised deal is the same as the actual deal. I know your product "PIC" is great but, You have to be honest with the customers if you are looking to be in business for long. I know sometime on TV commercials you don't have much time to give all the details, but at least give more deals on your website of what the actual deal is.


Sooner or later these units will be out on the market, just like all the other innovations have been in the past. Hold out until then, or better yet, if you are a homeowner and need a new stove, Kenmore puts out a stove with the induction cooktop.

This company's customer service is deplorable.

They take the consumers money from their credit cards, when they know they aren't able to fill the orders, and keep billing even tho' they're no closer to completing the order. DON'T DO BUSINESS WITH THIS COMPANY!