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156 comments

Hello Customer,

I am sorry to hear your dome cracked.You may purchase a replacement dome for

only $15.00 plus s&h cost by visiting www.nuwaveoven.net or contacting

customer service at the phone number below.

Thank you and have a great day!

If you have any further questions please contact customer service @

1-888-689-2831 by phone or via email customerservice@heartware.com M-F

8am-6pm(CST) just call the number below 15.00 plus shipping and handelingHello Customer,

I am sorry to hear your dome cracked.You may purchase a replacement dome for

only $15.00 plus s&h cost by visiting www.nuwaveoven.net or contacting

customer service at the phone number below.

Thank you and have a great day!

If you have any further questions please contact customer service @

1-888-689-2831 by phone or via email customerservice@heartware.com M-F

8am-6pm(CST)

Review about: Nuwave Oven Oven.

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ERRR09
#1477082

I bought 5 domes before my 3rd machine died..... One thing I can tell you thisI bought the new machine with the "Yellow super dome".....

Hasn't cracked(3 years) ,but the new head SUCKS. Takes so much longer to cook

Anonymous
#1476701

Got 4 domes all cracked !! Website says sold out ??

And for a hefty price too !!! Buyer beware the domes are a POS .... do not last at all ... tired of buying domes !!!

I wanna know what kind of engineering is working on this ....

or is it just a scam to have customers keep buying more & more .... so think twice before buying nu wave ...BUYER BEWARE...

Anonymous
#1464326

Can't find mini Dome... Sucks been discontinued.. they should have made it more durable if it was going to be discontinued not everyone wants the large NuWave Oven very disappointed

Anonymous
#1427527

Not happy with my new oven. The older style had a infrared light the newer one seems to have just a heat coil.

Is this what you have found on the new style? New style has maximum temperature of 350 deg old style was 400 deg. Can anyone verify that the new style only has a heating coil or do I have a defective power head.

If anyone wants to get rid of there 400 Deg power head, let me know. email me at emsullins@outlook.com Thanks, Bob

Anonymous
Redding, California, United States #1342720

I have purchased six (6) nuwave ovens.....my most recent (red) one has a faulty timer. I think I need a new power plate.

if I press 7:00 it says 2:00 & cooks forever!!! never had this problem......please help me.....I need a new power head ASAP!!!

thank you

Kathleen E Swanson

115 Ironwood Lane

Redding CA 96003

jkswans@charter.net a proud nuwave oven supporter & promoter

Anonymous
to Anonymous Oak Lawn, Illinois, United States #1348352

Try just pressing 7 without the :00 behind it. I think the max cook time is 2 hours and pressing 7:00 sets it to the max time. hope that helps

ERRR09
Sharon Hill, Pennsylvania, United States #1335308

I bought 5 domes before my 3rd machine died..... One thing I can tell you this

I bought the new machine with the "Yellow super dome".....

I have had it ,I'm guessing 2 years

and it hasn't cracked....You think that's a good thing.....No

The reason it doesn't crack is because they have lowered the temperature, It cooks nowhere as good as the old machines ......

I'd almost rather have the old ones where the dome cracked(I know that sounds ***) but where before I used it almost daily, its collecting dust and I use it every once in awhile .

Example

old machine 3 pound frozen pork roast 90 minutes cooked to perfection New machine 3 pound frozen pork roast 90 minutes..Take it out and ....Put it back in for another 30 minutes turn it over and cook for another 15-30 minutes and it still sucks . By the way this thread was started back in 2011 when they were 15.00 but that was for the mini version they had

Anonymous
Orlando, Florida, United States #1335227

if they no the product is defective then i think they should replace it for free not charge about 1/2 the price of a new one. but i guess that is what they want you to do is to keep buying the replace ment domes fore 65 dollars.

Anonymous
#1277236

I bought 4 of these machines for xmas gifts and 2 lids cracked in 3 places ...the clear ones aren't availabe anymore and they wouldn't at least give me a break on 2 machines that I saw another viewer was only charged $15.00 each because he had no receipt. These machines r from China and the consumer always gets burnt by the stores ...that's why the people r buying from economy stores like Dollar General.

Big Lots etc......stores will be hurting big time and these stores will be the thing....this won't happen again........very upset .....Darleen

I only want the domes replaced not the hole machine. Be careful what u buy today.

Anonymous
Mesa, Arizona, United States #1264738

That's nice you are a vp of quality maybe you may want to speak with Jay Moon the CEO of Nuwave he's the guy that put LG Electronics on the map years ago and owns the exclusive rights for all North American replacement parts for several major appliance manufacturers. We are talking like Maytag and Whirlpool

Anonymous
Mesa, Arizona, United States #1264725

***! the name of the company is hearthware. Not heartware I certainly hope that the misspelled info wasn't posted by a Hearthware employee

Anonymous
Fort Lauderdale, Florida, United States #1202375

I have a cracked dome as well and the address they gave you to get a replacement has domes for $59 to $70. Nothing for $15

Anonymous
#1139672

I believe it is to. As much as I loved using my new wave oven I am truly disappointed about this Dome. I will not be purchasing another one.

Anonymous
Clearwater, Florida, United States #1139670

I've called customer service and they try to get you to buy a whole new oven. I never got anyone who sold replacement parts.

Anonymous
to Jchking44 #1387213

ebay and amazon has domes but as per most are high , I too have two , and both cracked my big boss does great , for several years

Anonymous
#1133536

My dome cracked too. Very disappointing part of the product. Can't find out how to order one in Australia.

Anonymous
#1120011

I went to the nuwave oven site and it said they were 25.00 and that they were out of stock....

Anonymous
#1113433

I bought a Nuwave and the dome cracked before the first

year was up. I called Nuwave and they said that the transparent dome depending on how much is being used in the long run it cracks.

(I use my microwave a bunch of times a day, had it for five years and still going , so Nuwave is aware that their dome has a problem). I waited a couple months and finally bought the second dome, after placing the order and raising a stink at Nuwave, the Nuwave customer service said I be better off buying the upgrade dome which lasts longer. The second dome (the transparent one) the first issue, the dome lasted seven months, the dome looked like it got burned on the inside, then a small crack from the top and the another crack on the bottom that finally went around the dome and it became unusable. I had kept the original dome and decided to compare the damages.

Except for the burn the cracks are the same. I am pretty sure that Nuwave knows the manufactures issue and does it on purpose so the consumer keeps on buying the domes because honestly they do like the rapid cook system. I am wondering how true it is that the Amber dome lasts longer. If I had done my research three years ago and seen the complaints I would not have bought one.

The dome does not even last a year. I recommended the product to a bunch of my friends and some of them have bought one and they are in the same boat. I feel bad for recommending the product. If I see someone at any store that sells Nuwave and contemplating the product I tell them what a terrible product Nuwave is selling.

Not only the replacement dome is expensive, the shipping and handling is ridiculous. Maybe if enough people start doing their research into Nuwave, the company will shape up.

Anonymous
New York, New York, United States #1109241

We purchased a Nu Wave oven less than three years ago. My wife and I are both in our late 70's and are the only ones who use the oven.

We do not use it that much, but I noticed a large crack in the dome which makes it out of round, and doesn't fit tight around the bottom when cooking.

We have taken great care of the oven, and are extremely disappointed in the INFERIOR plastic dome which cracked. I don't feel as though I should have to pay for a new dome, and you should replace it at no cost.

We buy Tervis Tumblers (made in the USA) which are guaranteed for life and have several replaced at no cost, even no cost for shipping..I cannot or will not recommend your Nu Wave oven to anyone until you replace the dome at no cost......

Anonymous
#1107521

we have purchase 3 of the nuwave ovens they lasted about 1 yr before the dome cracks in numerous places. I love cooking in the oven but it ha o be a better way to make your domes to last, it can get very pricey purchasing one every year.

I am thinking about going to the glass air cookers because they last longer.

maybe you should think about changing to glass before u loose customers. thank you

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