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3.9
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Poster increased review rating.
1 comment

Update by user Jun 28

The company had shipped the second one after I paid additional shipping and upgrade cost, which is reasonable.

Update by user Jun 28

Today, I received the second one after I paid additional

upgrade and shipping cost. So, the issue had been resolved

Original review posted by user Jun 16

I ordered Nuwave PIC gold on their website for buy one get one free offer but only get one instead.I called them, and was told that I did NOT select the offer option when I check out.

But their website is very dubious since they added a lot of options which you have to select and plus one free is one of them which I missed. I said that I am willing to pay the additional shipping to have the plus one shipped but was denied with the season I didn't select the offer in the first place. The end result is that I got one Nuwave Gold for the price of two ($140+) which I can get for about $70 at amazon. I am in the process returning the merchandise and will inform the experience later.

I think that their offer is the TRAP. I will not order anything from them again.

Buy from AMAZON or don't buy anything from their website.The product is OK.

Review about: Nuwave Oven Buy One Get One Free Plus Free Bonus Gifts Deal.

Reason of review: Order processing issue.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

I didn't like: Offer is deceptive in the check out process.

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JessicaC
#1341992
Nuwave Oven Verified Representative

Dear Nuwave Customer,

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having.We could certainly understand how frustrating this could be and would like to offer our sincerest apologies.

We value you as a customer and will like to get this issue resolved for you immediately.

If you may please contact Arturo H directly at 224-206-3045 or Arturo.h@nuwavenow.com Monday-Friday 8am to 4:30pm CST.

He will be glad to assist you with getting your issue resolved.

Thank you,

Jessica C Customer Service Representative

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