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I purchased an air fryer late November and part of it cracked earlier this month and shrunk due to the heat. I contacted customer service and their response was,

"Thank you for reaching out to us. Your claim has been processed and denied. This crack is considered an accidental damage and would not be covered under the manufacturer’s limited warranty. I apologize for any inconvenience this may have caused. You may purchase parts and accessories at www.nuwavenow.com under parts and accessories or by calling our Customer Service Department at 877-689-2838. We are available Monday through Friday from 7:30 am to 4:30 pm Central Standard Time."

It's not a PART that can be REPLACED. The design is FLAWED.

DO NOT PURCHASE THIS PRODUCT!!

Review about: Nuwave Oven Air Fryer.

Reason of review: Bad quality.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

I liked: Way it cooks.

I didn't like: Not holding to their warranty, Durability.

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Anonymous
#1476533

I agree the domes are garbage !!! And now they say its out of stock ??

Really i purchase so far 4 domes and wvery single one crack within 3 months ... do not buy

JessicaC
#1441708
NuWave Oven Verified Representative

Dear Nuwave Customer,Thank you for your review.Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.If you need any assistance or have any further questions or concerns please contact Arturo H directly at 224-206-3045 or email him at Arturo.h@nuwavenow.com.Sincerely,Jessica CCustomer Service Representative

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