Cypress, Texas
6 comments
Featured on Facebook Not resolved

I'VE NEVER DROPED THIS DOME! I'VE CARED FOR IT SINCE PURCHASE. THE SPLITS IN THE DOME ARE FROM COOKING ONLY.

I purchased my oven when you only received one for the price of 2 which is taking place today with a few other accessories added in.

This company is well aware that the domes are poorly made. I've never dropped my dome and yet it has split in 3 places. I've used super glue to try and resolve the problem but it hasn't worked.

I've now realized that after reading all the reviews that the manufacturer KNOWS VERY WELL THAT THE DOMES ARE NOT MADE TO LAST. I think this is an executive decision that they do not modify the problem and look forward to customers having to pay for new ones.

They sell new domes and *shatter proof* for over 79.00 dollars on Amazon and other replacements for around $39.00 dollars.

There should be a recall on these domes! DO NOT BUY THIS OVEN unless you can afford changing domes every year.

Review about: Nuwave Oven.

I didn't like: Reason for not replacing dome.

Review #774055 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Staff
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Nuwave Oven Oven
Reason of Review / Monetary Loss Bad quality / $7900
Preferred solution Deliver product or service ordered

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Unhappy
Weirton, West Virginia, United States #1212390

Have the same problem with the dome cracking in three places. Will not buy anything with Nuwave on it ever!

js
Pinckney, Michigan, United States #1211136

Yes you are exactly correct. I have had two of these ovens now and neither one of them have had a dome even last a year! I don;t think we should be paying to replace these domes they should be replacing them for us at no charge!

JessicaC
Nuwave Oven Verified Representative

Thank you for your honest feedback.

Nuwave sincerely apologizes for the issues you are having with your dome.

We could certainly understand how frustrating this could be and would like to offer our apologies.

We value you as a customer and will like to get this issue resolved for you immediately.If you may please contact me directly, I may be reached at 224-206-3078 or Jessica.C@nuwavenow.com Monday-Friday 8am to 4:30pm.

I will be glad to assist you with getting your issue resolved.

Thank you.Sincerely, Jessica C

NO NAME
to JessicaC Bismarck, North Dakota, United States #1242794

YOU STOP POSTING THE SAME THING OVER AND OVER AGAIN! FIX YOUR PRODUCT SO CUSTOMERS WILL NOT COMPLAIN!

alanlmaier
#1097981

This really has backfired on NuWave as I see it.I like the concept of the oven - even if it is over-hyped a bit.

But after reading all of the complaints about cracking domes - when I decided to buy one, I went with another brand that uses glass.The bonus is that the unit cost half the price!

Anonymous
#1097972

I agree.I bought my oven a few years ago but rarely use it.

I recently noticed numerous cracks in the dome (the same dome they show being hit with a hammer) I have the the deluxe model and called to see about getting a replacement but since it is past warranty time, it will cost approx.

$50.I haven't decided to get it fixed or put the oven back in the box in the garage.

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